Refund policy

At A1 Collection, customer satisfaction is our priority.

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return:

• Item must be unused.
• Original packaging must be intact.
• All accessories must be included.

Non-Returnable Items

• Used products
• Products damaged by customer misuse
• Opened personal care items
• Clearance or discounted items (unless defective)

Refunds

Approved refunds will be processed within 5–10 business days through the original payment method or store credit.

Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.